Newsweek: IRS Tax Refunds Arrived on Time Despite Staff Cuts—Experts Watching 2027
And the political adviser and consultant Sarah Christopherson, former policy director at Americans for Tax Fairness, likewise questioned "the premise that it's been a success," based on her own experience attempting to file.
"The IRS.gov/connect system wasn't working correctly for me. The call volume at both the customer service number and the taxpayer assistance appointment line was so high that both numbers simply hung up on me across multiple days and attempts," she told Newsweek. "Even discounting that this is just one taxpayer's experience (my own), if the call volume across multiple IRS numbers is so high that callers aren't even put into a queue but are told to ‘call the next day’ and then promptly hung up on, that suggests a complete collapse of IRS's ability to manage operations."
